Due to the COVID-19 to keep our employees and customers safe, we have issued the following processes.
We can not accept any returns. If your items are damaged or broken we will still take care of it. Submit a ticket or call customer service.
Our Customer Service team is working from home and will only be answering phones from 10AM to 2PM Eastern Standard Time.

Return Policy

Country Suds wants you to be completely satisfied with your order. Should your product be received damaged or unusable, please contact our customer service department at(502) 265-5458, Monday through Friday 9:00 a.m. - 5:00 p.m. EST. We will instruct you on how to return your purchase.

To receive a full refund, you must return your purchase within 14 days of delivery date. Your purchase must be returned in new condition (UNUSED or UNBURNED) with original packaging and accessories. A full refund will be issued upon receipt and inspection of the returned materials.

Unfortunately, we are not responsible for any shipping charges incurred when returning a product. It is the customer's responsibility to return the items to Country Suds.

We cannot refund your money if you used or burned any portion of your candle(s) or other products you purchase from Country Suds unless it was deemed a defective item.

What If I get My package and it is broken? 
If you have received your package and it is broken. Please contact Customer Service by email and include a picture. We will inform you which Post Office to return your item to and we will mail you a new one out the same day.

What if my package is lost in shipping? 
Please contact our customer service with your order number and tracking number and we will file a claim with the Postal Service on your behalf.

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